Course Title

Description

Trans-cultural Telephone Techniques

Teaches foreign born employees to communicate effectively by phone with native speakers of   American English.  It offers techniques to facilitate comprehension between listeners and speakers from divergent cultures. This course can also be customized for presentation to the non-foreign employee.

Presenting Products by Phone:

A beginning   inside sales course for employees who are new to presenting and selling products and services via telephone.  Enables participants to develop solid beginning sales techniques for inside phone sales.  This course is customized for non-natives to include understanding of slang and American phone/buying habits and pronunciation of challenging product names and phrases.

Multicultural Listening Skills:
Techniques for Effective Communication

When supervisors, coworkers, or clients don't understand one another when they speak, serious mistakes, accidents, and misunderstandings flourish.  This course focuses on simple techniques for bridging costly gaps in communication between cultures and languages.

A major problem in the supervision of cross-cultural employees is effective communication of instructions and commands.  This course will familiarize supervisors with factors affecting this communication and offer suggestions for building bridges of understanding. This course can also be customized to serve as a guide for HR or supervisors who must interview a non-native speaker of English with significant pronunciation and grammar issues.

American Business Writing for Foreign Executives

Create clear, concise business communications (reports, letters, memos, and e-mail) to inform and persuade. Learn self-editing techniques.   Addresses sentence structure, grammar, and American business terminology.

Spanish for Personnel Issues

Targets hiring managers and HR professionals who must gather key information and transmit important knowledge to those with limited or no English.  Like the Spanish-at-Work   courses, this course   focuses exclusively on basic, essential communication between employee and interviewer/HR.  Privacy issues make direct communication between employer and employee important. Fewer misunderstandings at the point of hire will result in more effective employer/employee relationships.

Elements of E-Mail Etiquette

Essential, effective techniques for communicating via e-mail.   Focuses on those who are   new to and hesitant about e-mail etiquette and the degree of formality required for electronic business correspondence. Presents   Dos and Don'ts and suggested standard phrases and structures which can be modeled for   better electronic self-presentation.